Contact Us

We'd love to hear from you. Get in touch with any questions about our matcha or services.

Get in Touch

Email Us

General inquiries: hello@matchamori.com

Customer support: support@matchamori.com

Wholesale: wholesale@matchamori.com

Call Us

Phone: +44 20 7946 0960

Monday - Friday: 9:00 AM - 6:00 PM GMT

Visit Us

Matcha Mori
123 Shoreditch High Street
London E1 6JE
United Kingdom

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Frequently Asked Questions

How long does shipping take?

We offer next-day delivery within London and 2-3 business days for the rest of the UK. International shipping takes 5-10 business days.

What makes your matcha ceremonial grade?

Our matcha is made from the youngest tea leaves, shade-grown for 4 weeks, and stone-ground using traditional methods in Uji, Kyoto. This process creates the vibrant green color and smooth, sweet taste characteristic of ceremonial grade.

Do you offer wholesale pricing?

Yes! We offer wholesale pricing for cafés, restaurants, and retailers. Contact us at wholesale@matchamori.com or visit our wholesale page for more information.

How should I store my matcha?

Store your matcha in a cool, dry place away from light and air. Once opened, keep it in the refrigerator in an airtight container and consume within 2-3 months for best quality.

Can I return or exchange products?

Yes, we accept returns within 30 days of purchase for unopened products. Please see our returns policy for full details.

Do you offer matcha classes or workshops?

We partner with local studios and wellness centers to offer traditional tea ceremony workshops. Follow us on social media for upcoming events, or contact us to arrange a private session.

Quick Response Guarantee

We respond to all inquiries within 24 hours during business hours. For urgent matters, please call us directly.